Artsy Packaging

Terms and Conditions

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions, along with any additional guidelines, notices, or rules specific to certain services. Artsy Packaging Ltd may update these Terms at any time without prior notice. It is your responsibility to review them regularly.

2. Copyright & Intellectual Property

All content on this site is protected by copyright © 2026 Artsy Packaging Ltd. All rights reserved. You may not reproduce, distribute, republish, or commercially exploit any content from this site without express written permission.

You confirm that any content you upload (e.g., images, designs, text) for printed products does not infringe any third-party intellectual property rights. You warrant that you have obtained all necessary rights and permissions, and you grant Artsy Packaging a non-exclusive, royalty-free
licence to use such content solely for fulfilling your order.

3. Customer Content & Conduct

You are solely responsible for all materials (the “Content”) submitted through our website, including images, text, graphics, and files. You agree not to upload or transmit content that:

  • Is illegal, defamatory, obscene, or infringing;
  • Violates privacy or publicity rights;
  • Is protected by copyright, trademark, or other rights without proper authorisation.

Artsy Packaging Ltd reserves the right to remove content that breaches these terms or is otherwise objectionable. We may disclose user content when legally required or to protect our rights and users’ safety.

You are responsible for maintaining the confidentiality of your login credentials and any activity that occurs under your account.

4. Design Files & Artwork Submission

  • Artsy Packaging only provides design files at 72 DPI resolution unless otherwise agreed.
  • All customer-submitted artwork must be in CMYK format and at least 300 DPI.
  • We are not responsible for poor print quality resulting from low-resolution, incorrect formats, or RGB-to-CMYK conversions.
  • Pantone/spot colour matching is only guaranteed if the customer supplies exact colour codes before production.

5. Proofing & Colour Matching

  • Final artwork and job specification sheets are sent via email for approval.
  • Customers are fully responsible for checking spelling, layout, folds, die lines, and colour preferences.
  • Artsy Packaging is not liable for any design or specification errors approved by the customer.
  • Digital proofs are not exact colour representations. We recommend printing them at 100% scale for a more accurate preview.
  • Lamination and special finishes may alter colour appearance. Colour matching is only guaranteed with a paid colour match proof.

6. Hard Copy Sampling & Refunds

6.1 Sampling Policy

Customers may order a hard copy sample before bulk production. A small fee is charged for the sample, and full payment of the order amount is required upfront.

6.2 Refund Conditions

A refund for a sample is only available if:

  • The sample does not match the approved artwork, or
  • There are quality issues with the boxes, and
  • Sufficient proof (e.g., photographs) is provided within 3 business days of receiving the sample.

If a sample is rejected without reasonable justification, tooling charges of £200 or more will be deducted at Artsy Packaging’s discretion. If you decide to move forward with bulk production after sample process, the sample fee is not refundable.

6.3 Changes & Additional Samples

Once a sample enters production or is produced, changes to size, structure, or design are not permitted. Requests for updated samples will incur additional charges.

7. Order Cancellation Policy

Order cancellation depends on the stage of production:

  1. If the order is placed but no design work has started A cancellation fee of £25 + 5% of the total order value will apply.

  2. If design work is already in progress A minimum 20% cancellation fee of the total order value will apply.

  3. If the order is already in production Tooling charges will be deducted, and cancellation is not guaranteed.

  4. If the order has been dispatched or complete The order cannot be cancelled.

Note: Tooling setups are proprietary to Artsy Packaging unless otherwise agreed in writing.

8. Returns, Refunds & Reprints

  • All orders are custom-made and non-refundable unless there is a verified production error.
  • Rush/priority fees are non-refundable under any circumstances.
  • If we make an error, we will reprint the order. Refunds are not offered except in rare, verified cases.
  • Customers must notify us of any issues within 3 business days of delivery and return at least 99% of the affected goods within 10 days to qualify for a reprint We will not be responsible for any claims that are not reported within this timeframe .

9. Damaged or Lost Deliveries

  • Inspect all packages upon delivery. Report visible damage or missing items within 3 business days. We will not be responsible for any claims that are not reported within this timeframe.
  • We are not responsible for 3rd-party courier issues or claims made outside the reporting window.
  • Printing industry standards allow for up to 5% under/over production. If exact quantities are critical, order at least 10% extra.
  • Additional delivery fees apply where incorrect shipping information was submitted by the customer.

10. Shipping & Delivery

Production and delivery times are estimates only and are not guaranteed under any circumstances, regardless of communication or confirmation method.

Artsy Packaging is not liable for delays caused by:

  • Courier/3rd-party delays Weather, customs, or regulatory issues
  • Weather, customs, or regulatory issues
  • Equipment failure or maintenance
  • High order volumes or manufacturing constraints
  • Material supply chain issues

Customers cannot claim damages, compensation, or refunds based on delayed delivery. Acceptance of delayed orders is a condition of these Terms.

We use trusted international couriers such as DHL Express and FedEx for overseas deliveries.

Orders may ship from our UK or overseas production facilities, depending on specifications.

Moisture Disclaimer:
When boxes are delivered, they may contain some residual moisture from the printing and pasting processes, especially during humid weather or when produced at our overseas facilities.

This is a normal result of manufacturing conditions.

To resolve this, simply remove the boxes from their packaging and store them in a dry, well-ventilated area for a few days. This will allow any moisture to dissipate naturally. This does not affect the structure or functionality of the boxes in any way.

11. Production Speeds

We offer three production speeds to suit your timeline:

  1. Standard Production:
    Estimated turnaround of 10–15 working days.
    (Please note this is an estimate, not a guaranteed timeframe.)

  2. Priority Production:
    Completed in 10 working days.
    Additional fees apply.

  3. Express Production:
    Completed in 7 working days.
    Additional fees apply.

IMPORTANT: All production speeds are estimates only. Even Express and Priority orders are not guaranteed to meet stated timelines. No compensation or refund will be offered for delays in any production tier.

If a strict deadline is essential, this must be confirmed in writing and agreed to in a separate contract with guaranteed delivery terms (which will include additional costs or conditions). Standard Terms do not cover deadline guarantees.

Acceptance of Delays
Customers acknowledge that all production timelines are estimates only. Delays may occur due to factors beyond our control, including courier issues, equipment failure, weather, customs delays, high order volumes, or material supply constraints. By placing an order, customers accept these timelines as estimates and waive any claims for compensation, refunds, or damages if delays occur.

12. Material Disclaimer

Unless specifically requested, packaging materials used are not certified as food-grade. If you require certified materials, please contact us prior to placing your order.

13. Force Majeure & Delays

Artsy Packaging shall not be liable for failure or delay in performance caused by events beyond its control, including:

  • Natural disasters, weather events
  • Pandemics or health emergencies
  • Government restrictions or customs delays
  • Labour disputes or staff unavailability
  • Courier, airline, or logistics disruptions
  • Equipment failure or manufacturing issues
  • Supplier or material shortages
  • High order volumes or production constraints
  • Any other unforeseen circumstances

In such cases, we will notify you promptly. Refunds will not be provided for delays. Customers must accept delayed orders and cannot claim compensation or damages for late delivery

14. Disclaimer of Warranties

This website and its content are provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service. Any third-party links are provided “as is” without warranties.

15. Limitation of Liability

To the fullest extent permitted by law, Artsy Packaging shall not be liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of profit, revenue, or data.
  • Issues arising from unauthorised or inappropriate use of our products or website.

Our total liability is strictly limited to the amount paid for the specific order in question.

Specifically, Artsy Packaging shall not be liable for:

  • Any delays in production or delivery, regardless of cause
  • Lost sales, business opportunity, or profits due to delay
  • Reputational harm or indirect damages from late delivery
  • Consequential damages of any kind

16. Indemnity

You agree to indemnify, defend, and hold harmless Artsy Packaging Ltd from any claims, liabilities, costs, or expenses (including legal fees) arising from:

  • Your use of our services;
  • Any content you provide;
  • Breach of these Terms;
  • Violation of any third-party rights.

17. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

Last updated April 2026.